We want to be the provider that people choose to be supported by, that professionals choose to work with and staff choose to work for because we ensure that the people we support are at the centre of what we do and are supported by the information they need to make their own choices and be in control of their lives.
We always want to evolve – to make small changes to improve the services we provide; this means listening to the views of others and never thinking that what we do cannot be improved. Just because our service is great for one person does not mean it is great for everyone.
We want to provide quality services. We know that what is important for one person is not important for everyone; quality can vary from person to person so we ask people what they think and we look for improvements. We have our own quality assurance systems and our senior managers do regular checks on the services and unannounced critical friend checks. The manager then sets action plans and priorities to ensure the services are excellent.
We value our service users’ and our staff’s wellbeing. We run events through the year to have fun, these include day trips and holidays as well as special events. We recognise how important friendships and relationships are to everyone and promote opportunities to meet up. Our staff are supported through an employee assistance programme, some additional events like access to our hydrotherapy pool and occasional yoga classes.